Because all of our products are natural and sizes/appearances can and will vary sometimes from what is pictured, we urge you to first buy a small sample of the product you want before making a large purchase. Doing this will assure that you are 100% happy with what you need, and if you don't like the small sample, you can return it for a refund in accordance with our refund policy.
Our Terms and Conditions of Sale To You
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Prices---subject to change without notice.
Wholesale Requirements--- $50.00 Minimum Order, with discounts given for large orders.
Drilling Fees--- $.07 per shell, any shell. - Charged at time of order fulfillment
Glitter Fees--- $.07 per shell. - charged at time of order fulfillment
Colors---may vary due to the nature of the items.
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Cancellation and Returns: You may cancel your order within 24 hours of placement by sending an email with order number to Caribbean Imports at service@shelloutlet.com.
You can return merchandise within 3 business days of receipt and receive a full refund minus restocking fee of 20% of product cost and freight cost. All Service fees are non-refundable (drilling, glittering, sand dollar hardening). MERCHANDISE MUST BE IN ITS ORIGINAL PACKAGING OTHERWISE WE CANNOT REFUND YOU.
To return a product, you will need to contact Caribbean Imports at service@shelloutlet.com for authorization to return and to get a RA#. Returns without a RA# will be refused and returned to you at your expense. RA's ARE ONLY GOOD FOR 7 DAYS FROM THE ISSUE DATE.
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Breakage Claims: Contact Caribbean Imports immediately (WITHIN 24 HOURS) at service@shelloutlet.com if there is damage.
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Sales Tax: Florida residents will be charged sales tax. All Florida companies must submit resale tax certificate or pay for the tax on items purchased. Fax certificates to Caribbean Imports: (866) 369-0047
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Out of stock policy: At times we run out of stock on items, which may not always reflect in the online store. If we do have items from your order in stock, we ship it, minus ANY out of stock items. Check back in 4 weeks for status on out of stock items.
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Fulfillment Period: Orders ship 5-7 days per customer choice of shipping method
PLEASE NOTE: THIS DOES NOT INCLUDE TRANSIT TIME
If you need the order within a certain period of time, please phone Caribbean Imports or send a quick email to service@shelloutlet.com. We will do our very best to accommodate your request.
Improper Address Fees: If you give us an incorrect address, we will charge you for what the shipping carrier charges for finding and rerouting the package to the correct address.
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Caribbean Imports reserves the right to use carrier of choice (UPS, FED EX, US MAIL, DHL, or FREIGHT LINE).
For PayPal shipments, the default for shipping in PayPal is set at $13.00. If the actual cost is higher based on actual freight rate, Caribbean Imports will send an invoice to you via email!
WE CANNOT SHIP SAME DAY.
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WE RESERVE THE RIGHT TO REJECT ANY ORDER.
Placement of your order confirms your acceptance to Caribbean Imports’ policies as stated herein and on the website. If you have questions about our terms and conditions, please call or email Caribbean Imports (service@shelloutlet.com).
NOTE ON FREIGHT CHARGE and CHARGING ACTUAL FREIGHT ABOVE ESTIMATE GIVEN AT CHECKOUT- A standard freight quote is supplied at checkout. HOWEVER, you are charged actual freight, and due to the nature and variances of our products, additional shipping may be required based on final weight/multiple boxes and what the carrier charges us. We'll contact you if additional is required and the additional rate amount will be charged to your account prior to shipping.
We choose carrier and will use either UPS, Postal Service, DHL, Fed Ex or Saia Truckline.
Freight is FOB, Seminole Florida.
